Dive into the world of customer advocacy, retention, and engagement during this 5-week internship. Learn strategic approaches to foster customer loyalty, enhance retention, and drive meaningful engagement for a comprehensive understanding of customer-centric practices.
Understanding Customer Needs and Preferences: Start by helping students understand the importance of understanding and anticipating customer needs and preferences. Teach them to listen actively to customers, gather feedback, and identify opportunities to personalize the customer experience.
Building Rapport and Trust: Emphasize the significance of building rapport and trust with customers as a foundation for long-term relationships. Teach students how to establish a positive connection with customers through friendly and empathetic communication.
Proactive Engagement and Follow-up: Encourage students to be proactive in engaging with customers even after the initial interaction. Teach them the importance of follow-up communication to ensure customer satisfaction, address any concerns promptly, and express appreciation for their business.
Problem Resolution and Conflict Management: Equip students with effective problem resolution and conflict management skills to address customer concerns and complaints. Teach them how to remain calm, empathetic, and solution-focused when resolving issues to maintain customer trust and loyalty.
Value Proposition and Upselling: Introduce students to the concept of upselling and cross-selling as strategies to enhance customer value and retention. Teach them how to identify opportunities to recommend additional products or services that meet the customer's needs and add value to their experience.
Measuring and Monitoring Customer Satisfaction: Help students understand the importance of measuring and monitoring customer satisfaction as a key indicator of retention. Introduce them to customer satisfaction surveys, feedback mechanisms, and metrics used to evaluate customer loyalty and identify areas for improvement.
Anudeep Sain
Anudeep Sain is an AR, VR & MR Designer at MASH Virtual, the technology partner of Zamit, with seven years of experience in game development. He has worked as a 2D UI designer, 3D Designer, Game Developer and Game Tester. Anudeep has also gained valuable experience in different areas of game development. Anudeep is proficient in using a range of tools, including XD, Photoshop, After Effects, Maya, Substance Painter, Unity and Unreal. Anudeep will be your Mentor & guide for both the Starter & Advanced Internship.
Pradeep Kumar
Let us introduce you to our young & enthusiastic coder, Pradeep Kumar, who started his web development journey in high school. He was amazed by how web pages were built and styled, so he learned HTML and CSS by himself. He didn't stop there, though. he also picked up Python and JavaScript, two of the most popular programming languages today. Amidst all of this, an interest in artificial intelligence (AI) and machine learning (ML) lit up. Now, not only is he exploring the different challenges in AI and ML, but he's also on an ambitious journey designing AI-powered applications. When curiosity and coding collide, the possibilities are virtually Impossible & unimaginable!
Shikha Srivastava
Meet our dynamic Shikha Srivastava, a seasoned Data Management specialist with a wealth of experienc in the field. She has a strong background in overseeing and optimising data strategies, governance, and quality assurance for organisations of varying scales.Her career has been dedicated to harnessing the power of data to drive informed decision-making and operational execution. Shikha has a track record of successfully implementing data-driven solutions that deliver tangible business value. Self motivated & confident, Shikha will guide you through your exciting Internship with Zamit.
Anjali Raghav
Meet Anjali Raghav, a cheerful and enthusiastic member of our Engagements team. Anjali loves marketing & customer engagement. She's also a big fan of reading and learning new languages. Right now, she's busy learning French and hopes to learn even more languages in the future.
Anjali believes that learning never stops and that everyone has something valuable to teach. She thinks that if you stay open to learning, you'll always succeed because knowledge is a superpower.
She will share some insights about the strategic approaches to foster customer loyalty, enhance retention, driving engagement & understanding of customer-centric practices.
Gaurav Verma
Meet Gaurav Verma, a passionate digital marketing enthusiast and social media champion. With a fervent love for the game of cricket, particularly the Australian Cricket team, Gaurav brings his strategic mindset and relentless dedication to every aspect of the digital world. He leaves no stone unturned in his exploration of digital marketing, mastering every facet from SEO to social media strategy. As your mentor, Gaurav is committed to guiding you through the dynamic realm of digital marketing, empowering you to thrive and succeed in this ever-evolving landscape.
Rehyan Nautiyal
Rehyan Nautiyal stands on the cusp of an exciting journey as an aspiring data analyst, poised to graduate and delve deeper into the realms of market analysis and business analysis. With a fervent passion for deciphering data patterns and an unwavering commitment to harnessing the power of analytics, Rehyan is determined to refine his expertise in transforming raw data into meaningful insights. His academic foundation, coupled with a keen interest in the dynamics of business intelligence, positions him uniquely to contribute significantly in the ever-evolving landscape of data-driven decision making. As Rehyan looks forward to embarking on this professional path, his enthusiasm and dedication are set to shape every Intern's journey in the world of data analysis.
Tanya Sharma
Tanya is the vibrant Future Ready Ambassador of Zamit. Among other roles, she's also the Mentor of the Internship in Creative Writing and Storytelling! With a background in Human Resources and a knack for business and leadership, she brings a ton of creativity to the table. During your internship, she'll be here to jazz up your writing skills and make storytelling a blast. Get ready to dive into creativity and have fun while learning from Tanya! Excited? We are too! Let's make this internship journey awesome together!
